Spirit Air: Rep (in Banglor) was very difficult to understa...
A Spirit Air customer review by GetHuman user ~FuriousFlyer from November 1st, 2017
Background on ~FuriousFlyer's case
GetHuman: ~FuriousFlyer - can you tell our other Spirit Air customers when your case took place?
~FuriousFlyer: Yes. It was late at night, on October 24th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~FuriousFlyer a list of common Spirit Air problems)
~FuriousFlyer: "Change booking" was why I was trying to call.
~FuriousFlyer's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FuriousFlyer: Rep (in Banglor) was very difficult to understand, but repeatedly refused to let me speak to someone else!! Website shows one price for baggage, but inputs another (much higher)price. I have no idea what the rep told me about this, he just kept wanting my reservation number, even though I repeatedly told him I hadn't been able to make one because of this price discrepancy!! I need THIS flight because friends are on it, but I will NEVER fly Spirit again!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~FuriousFlyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FuriousFlyer: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~FuriousFlyer: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~FuriousFlyer: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FuriousFlyer taken from his Spirit Air customer service problem that occurred on October 24th, 2017.