Spirit Airlines has got without question the wo...
A Spirit Air customer review by GetHuman user ~Jeff from November 19th, 2017
Background on ~Jeff's case
GetHuman: ~Jeff - can you tell our other Spirit Air customers when your case took place?
~Jeff: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff a list of common Spirit Air problems)
~Jeff: "Refund a Charge" was why I was trying to call.
~Jeff's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff: Spirit Airlines has got without question the worst website, telephone service, contact option in the entire industry. I don't say this lightly as I've tolerated this nonsense for the past ** years due to my frequent travel to their destinations and my ongoing mileage credits which currently sit at ***,***. My goal now is to use them and cancel the credit card and use Delta for the same locations or anyone else with decent rates.**I challenge anyone to try and reach them to address a problem. The phone system is a series of circular menus. If by some miracle (after *** hr or more) I guarantee you will be transferred and disconnected. **They are absolutely not worth the trouble for a couple bucks that when you actually pay for the additional's like bags and seats. you save little or nothing. Sure I've been a fool for a long time, but It's because I spend $**-**K a year on credit cards. A couple trips to the islands to use up my miles and I'm gladly done with them forever.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Jeff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Jeff: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Jeff: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff taken from his Spirit Air customer service problem that occurred on November 14th, 2017.