Spirit Air: Spirit overbook our flight. We were given vouc...
A Spirit Air customer review by GetHuman user GetHuman-183506 from October 31st, 2017
Background on GetHuman-183506's case
GetHuman: GetHuman-183506 - can you tell our other Spirit Air customers when your case took place?
GetHuman-183506: Sure. It was late at night, on October 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183506 a list of common Spirit Air problems)
GetHuman-183506: "Make a booking" was why I was trying to call.
GetHuman-183506's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183506: Spirit overbook our flight. We were given vouchers. When we first called to use the vouchers we were told it was to early to make the reservations* call back first of August. When we called to use the vouchers at this time there were no flights available even though they have four departing times on the web site. We tried several different dates and were told no flights were available. The free voucher system is a scam. They only save two seats per flight. This airline is awful. When we talked with Julian Xavier from Spirit he said that Spirit would get back with us in ** hours. Well guess what???? Still waiting!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-183506: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183506: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-183506: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-183506: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183506 taken from his Spirit Air customer service problem that occurred on October 21st, 2017.