Spirit Air: This is the worst airline I have ever delt with...
A Spirit Air customer review by GetHuman user ~Jeff from November 8th, 2017
Background on ~Jeff's case
GetHuman: ~Jeff - can you tell our other Spirit Air customers when your case took place?
~Jeff: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff a list of common Spirit Air problems)
~Jeff: "Refund a Charge" was why I was trying to call.
~Jeff's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff: This is the worst airline I have ever delt with, and I fly all the time. Checked my wife and son in took extra money for their bags, including carryons and the flight left the gate ** minutes early with more people * to ** people that had alos checked in standing at the gate. Spirit would not put them on the next flight without charging all of the customers a change fee. The bags are now missing. Spirit does not know if the bags are on the flight or in the airport. Worst customer sevice I have ever seen in fifty years of flying!!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Jeff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Jeff: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Jeff: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff taken from his Spirit Air customer service problem that occurred on November 2nd, 2017.