Spirit Air: Your home page is UNFRIENDLY. I have been tryin...
A Spirit Air customer review by GetHuman user ~Muneca from November 25th, 2017
Background on ~Muneca's case
GetHuman: ~Muneca - can you tell our other Spirit Air customers when your case took place?
~Muneca: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Muneca a list of common Spirit Air problems)
~Muneca: "Refund a Charge" was why I was trying to call.
~Muneca's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Muneca: Your home page is UNFRIENDLY. I have been trying for the last * hours to check in and I haven't been able to. I called a representative and although he was nice he was not able to help me with check-in. I need to check in in order to avoid paying your high baggage prices at the airport. Also, was not able to get my seats.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Muneca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Muneca: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Muneca: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Muneca: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Muneca taken from his Spirit Air customer service problem that occurred on November 15th, 2017.