Spirit Air: oN jUNE **TH **** MY HUSBAND TRIED TO BOOK FLIG...
A Spirit Air customer review by GetHuman user ~Mrs. Jozette Spina from October 31st, 2017
Background on ~Mrs. Jozette Spina's case
GetHuman: ~Mrs. Jozette Spina - can you tell our other Spirit Air customers when your case took place?
~Mrs. Jozette Spina: Yes. It was late at night, on October 22nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs. Jozette Spina a list of common Spirit Air problems)
~Mrs. Jozette Spina: "Complaint" was why I was trying to call.
~Mrs. Jozette Spina's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs. Jozette Spina: oN jUNE **TH **** MY HUSBAND TRIED TO BOOK FLIGHTS FOR OUR THREE MINOR GRANDCHILDREN ON LINE. hIS FIRST ATTEMPT HE WAS THROWN OFF LINE AND HAD TO START OVER. hIS SECOND ATTEMPT WENT THROUGH. aFTER THREE WEEKS WE GOT OUR vISA BILL AND FOUND THAT WE WERE BILLED TWICE BY sPIRIT AND HAD TO CALL TO RECTIFY THE MATTER. wE WERE MET WITH SOME DIFFICULTY by *) A person that didn't speak english well enough to be heard clearly over the phone and found her to be not helpful at all. Being frustrated and asking to speak to someone that spoke english we were told that she was. Her name supposedly was Grace Smith. NOT!! We hung up in frustration. The next day I called to rectify the matter and spoke to a young man by the name of Richard who had an accent but could be heard much more clearly. In the Interim we had a family crises and one of the children would not be able to come leaving us to book two rather than three. Richard helped us get the credit that for the double booking that Grace said she t
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Mrs. Jozette Spina: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs. Jozette Spina: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Mrs. Jozette Spina: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Mrs. Jozette Spina: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs. Jozette Spina taken from his Spirit Air customer service problem that occurred on October 22nd, 2017.