Spirit Air: the whole experiance was a night mare not like...
A Spirit Air customer review by GetHuman user ~upset customer from November 8th, 2017
Background on ~upset customer 's case
GetHuman: ~upset customer - can you tell our other Spirit Air customers when your case took place?
~upset customer : Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Spirit Air problems)
~upset customer : "Update account information" was why I was trying to call.
~upset customer 's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer : the whole experiance was a night mare not like it used to be horrible on the phone then i called to say my card would not go through they told me to call back another time after waiting **mins sorry i booked will never fly with the airline again . rip off and could not understand bad customer service you are getting a bad reputation
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~upset customer : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer : I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~upset customer : For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~upset customer : Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Spirit Air customer service problem that occurred on November 6th, 2017.