Spokeo: I tried to cancel my subscription as fast as I...

A Spokeo customer review by GetHuman user ~wastedtime2013 from November 20th, 2017

Background on ~wastedtime2013's case

GetHuman: ~wastedtime2013 - can you tell our other Spokeo customers when your case took place?
~wastedtime2013: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Spokeo, and if so, how?
~wastedtime2013: I used the 888-271-9562 number I found for on the GetHuman Spokeo customer phone number page I was on: Spokeo Customer Service Phone Number
GetHuman: And which of these common Spokeo customer issues best describes the reason you wanted to talk to them?
(Shows ~wastedtime2013 a list of common Spokeo problems)
~wastedtime2013: "Setup service" was why I was trying to call.

~wastedtime2013's review of Spokeo customer service

GetHuman: So how would you sum up your experience for GetHuman's Spokeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wastedtime2013: I tried to cancel my subscription as fast as I tried it. I *received a message that someone would be contacting me because I asked for a refund. I am still waiting and I was placed on hold after I found a contact number. I want my money BACK.
GetHuman: Let's quantify your experience contacting Spokeo. On a scale of 1 to 5, how easy is it go get help on a Spokeo problem?
~wastedtime2013: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wastedtime2013: I'd give them a one out of five on communication.
GetHuman: And what about Spokeo's ability to quickly and effectively address your problem?
~wastedtime2013: For that I would say five out of five.
GetHuman: And finally- any advice for other Spokeo customers?
~wastedtime2013: Call them early in the day or late. Don't forget any personal or account information you might need for Spokeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wastedtime2013 taken from his Spokeo customer service problem that occurred on November 17th, 2017.

Spokeo

2.60 of 5 stars | 46 reviews

~wastedtime2013's Spokeo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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