Spokeo: They tried to *)make me feel stupid when it was...
A Spokeo customer review by GetHuman user ~b1teme from November 15th, 2017
Background on ~b1teme's case
GetHuman: ~b1teme - can you tell our other Spokeo customers when your case took place?
~b1teme: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Spokeo, and if so, how?
GetHuman: And which of these common Spokeo customer issues best describes the reason you wanted to talk to them?
(Shows ~b1teme a list of common Spokeo problems)
~b1teme: "Overcharge/Strange charge" was why I was trying to call.
~b1teme's review of Spokeo customer service
GetHuman: So how would you sum up your experience for GetHuman's Spokeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~b1teme: They tried to *)make me feel stupid when it was their UI (KAPTUR) that was broken -- snarky "*Since and you had so much trouble with our website"* *)send the problem to e-mail for resolution (not acceptable). These people are making money from stealing my data. True, it's petty theft, but theft none the less. I have a violent ex.
GetHuman: Let's quantify your experience contacting Spokeo. On a scale of 1 to 5, how easy is it go get help on a Spokeo problem?
~b1teme: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~b1teme: I'd give them a three out of five on communication.
GetHuman: And what about Spokeo's ability to quickly and effectively address your problem?
~b1teme: For that I would say two out of five.
GetHuman: And finally- any advice for other Spokeo customers?
~b1teme: Call them early in the day or late. Don't forget any personal or account information you might need for Spokeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~b1teme taken from his Spokeo customer service problem that occurred on November 10th, 2017.