Sprint Corporate Care: I AM PAYING SPRINT FOR MY SERVICES MONTHLY, I H...
A Sprint Corporate Care customer review by GetHuman user GetHuman-199958 from November 17th, 2017
Background on GetHuman-199958's case
GetHuman: GetHuman-199958 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-199958: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199958 a list of common Sprint Corporate Care problems)
GetHuman-199958: "Refund a Charge" was why I was trying to call.
GetHuman-199958's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199958: I AM PAYING SPRINT FOR MY SERVICES MONTHLY, I HAVE A TECHNICAL ISSUE WITH MY PHONE AND WAS TOLD I HAVE TO WAIT UNTILL WHENEVER A PHONE COMES IN ITS A WEEK I HAVE BEEN WITHOUT A PHONE, I NEEDED MY PHONE IMMEDIATLY AND WAS TOLD NO I HAVE TO WAIT. sPRINT IS NOT JUST GOING TO GIVE ME A PHONE IF ONE WAS ALREADY ORDERED. POOR CUSTOMER SERVICE
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-199958: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199958: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-199958: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-199958: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199958 taken from his Sprint Corporate Care customer service problem that occurred on November 13th, 2017.