Sprint Corporate Care: I called to make an arrangement payment today...
A Sprint Corporate Care customer review by GetHuman user ~Diana Barrera from November 25th, 2017
Background on ~Diana Barrera's case
GetHuman: ~Diana Barrera - can you tell our other Sprint Corporate Care customers when your case took place?
~Diana Barrera: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Diana Barrera a list of common Sprint Corporate Care problems)
~Diana Barrera: "Cancel Service" was why I was trying to call.
~Diana Barrera's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diana Barrera: I called to make an arrangement payment today... apparently My account was transferred to the collection Department for *** dollars.. And if I wasnt to pay those *** dollars tonight my line was to be disconnected.. The two people that spoke to did not give any information correctly and did not show any care or gave any possibility to try and help my situation.. instead both ladies hung up the phone on me!! It is ridiculous that for *** dollars my line could be sent to collection.. I was never told when I made my arrangements that there was a limit for them or to make arrangements was a failed to payment.. But I was always told that in case of needing more time for any of my payments to call and you guys will help me out.. It is very rude from the people that helped and very unprofessional having to just hang up on me to avoid any issues.. Very horrible customer service. And Im very disappointed been a customer to you guys.. I need you to take action on this quick.. and I need you to fi
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Diana Barrera: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diana Barrera: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Diana Barrera: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Diana Barrera: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diana Barrera taken from his Sprint Corporate Care customer service problem that occurred on November 23rd, 2017.