Sprint Corporate Care: No one will honor the loyalty program, at the s...
A Sprint Corporate Care customer review by GetHuman user ~Terry from November 25th, 2017
Background on ~Terry's case
GetHuman: ~Terry - can you tell our other Sprint Corporate Care customers when your case took place?
~Terry: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common Sprint Corporate Care problems)
~Terry: "Technical Support" was why I was trying to call.
~Terry's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry: No one will honor the loyalty program, at the store or customer care, very frustrating. Now we are told Lg Phones are not even on the loyalty program and we have to return them. Really? If I knew this was going to be a big deal we would not get additional phones with you all and switch carriers. Very frustrating, I hate goting to the store, don't trust you service, nor do I feel compelled to recommend someone to get service with sprint.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Terry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Terry: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Terry: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his Sprint Corporate Care customer service problem that occurred on November 23rd, 2017.