Sprint Corporate Care: Unresponsive. Lied. Dismissive. Early reps a...
A Sprint Corporate Care customer review by GetHuman user ~RUN Don't SPRINT from November 21st, 2017
Background on ~RUN Don't SPRINT's case
GetHuman: ~RUN Don't SPRINT - can you tell our other Sprint Corporate Care customers when your case took place?
~RUN Don't SPRINT: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~RUN Don't SPRINT a list of common Sprint Corporate Care problems)
~RUN Don't SPRINT: "Technical support" was why I was trying to call.
~RUN Don't SPRINT's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RUN Don't SPRINT: Unresponsive. Lied. Dismissive. Early reps and supervisor agreed to waive ETFs for poor svc for past two years. Recd bill for $***. Cancelled svc and went to Verizon, the only one that works adequately in Melbourne FL. As a a professional I can't afford to lose a pt to suicide from a dropped call. Senior supervisor lied and denied and said we can't determine if you have poor service, because you are no longer a customer. Run....Forest Run. Deplorable customer service. Tin cans and a string would be better and this is how they treat a a loyal customer for ** years. Run...
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~RUN Don't SPRINT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RUN Don't SPRINT: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~RUN Don't SPRINT: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~RUN Don't SPRINT: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RUN Don't SPRINT taken from his Sprint Corporate Care customer service problem that occurred on November 17th, 2017.