Sprint: Customer service was great but the services is...
A Sprint customer review by GetHuman user ~CloeyM from November 17th, 2017
Background on ~CloeyM's case
GetHuman: ~CloeyM - can you tell our other Sprint customers when your case took place?
~CloeyM: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~CloeyM a list of common Sprint problems)
~CloeyM: "Change plan" was why I was trying to call.
~CloeyM's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CloeyM: Customer service was great but the services is very sucky!! Not able to call my hubby for almost * days now. Every time I call they say its going to be fixed the next day! YEAH RIGHT!!! CHANGING SERVICE PROVIDER AS SOON AS I CAN BC I HAVE BEEN DEALING WITH THIS FOR WAY TO LONG NOW. I'VE HAD SPRINT SERVICE FOR OVER ** YEARS AND THIS IS EXTREMELY UNACCEPTABLE!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~CloeyM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CloeyM: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~CloeyM: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~CloeyM: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CloeyM taken from his Sprint customer service problem that occurred on November 9th, 2017.