Sprint: Spoke to mr Javier about wife phone .Take batte...
A Sprint customer review by GetHuman user ~L in from November 27th, 2017
Background on ~L in's case
GetHuman: ~L in - can you tell our other Sprint customers when your case took place?
~L in: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~L in a list of common Sprint problems)
~L in: "Fraud" was why I was trying to call.
~L in's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~L in: Spoke to mr Javier about wife phone .Take battery out spins it on table says its bad.The slim card is bad too. Ican buy new a Battery Plus and chip a best buy .So I go and get what he says ,because I did not wont to buy a new phone that he wanted to sell me.Whent back to store with phone new parts in it still doing same thing.Manger Becky comes up and says I will take it apart and see what problem is .Takes it apart and says water damage,I said to her why didnt Mr Jauier get off his butt and do this the first time I was here .So then Ms Becky say ,s it could be moister,I sayed then phone dosent have proper seal, then she gos on to say it could of been droped in watter,it could of been this and that But you can get a nother phone if you pay a ***,** dectible. the phone isnt worth a ***,** dollars May I should buy a ***,** dollar phone like they wanted my wife and I to buy.Were in our **s do you thint we realy need that type of phone you f----ing idots.Belive me when contract is up *****
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~L in: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~L in: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~L in: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~L in: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~L in taken from his Sprint customer service problem that occurred on November 24th, 2017.