Starbucks: Always smiling and friendly, Cindy treats every...
A Starbucks customer review by GetHuman user ~Karen Piccone from November 1st, 2017
Background on ~Karen Piccone's case
GetHuman: ~Karen Piccone - can you tell our other Starbucks customers when your case took place?
~Karen Piccone: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Piccone a list of common Starbucks problems)
~Karen Piccone: "Points Not Adding" was why I was trying to call.
~Karen Piccone's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Piccone: Always smiling and friendly, Cindy treats everyone as if they are the only customer she has been waiting to see all day.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Karen Piccone: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Piccone: I'd give them a two out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Karen Piccone: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Karen Piccone: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Piccone taken from his Starbucks customer service problem that occurred on October 28th, 2017.