Starbucks: Had to wait ** minutes in the drive through whe...
A Starbucks customer review by GetHuman user ~seahawks4life from November 21st, 2017
Background on ~seahawks4life's case
GetHuman: ~seahawks4life - can you tell our other Starbucks customers when your case took place?
~seahawks4life: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~seahawks4life a list of common Starbucks problems)
~seahawks4life: "Complaint" was why I was trying to call.
~seahawks4life's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seahawks4life: Had to wait ** minutes in the drive through when I questioned the barista, he said, they were fast today usual wait is more like ** *. When I got my mocha it tasted watered down and powdery. I'm from Seattle so I prefer Peets,Tullys or Coffee Bean. I'm kicking myself for giving these coffee hacks a try.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~seahawks4life: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seahawks4life: I'd give them a two out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~seahawks4life: For that I would say one out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~seahawks4life: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seahawks4life taken from his Starbucks customer service problem that occurred on November 17th, 2017.