I called because a Starbucks cashier rang up a...
A Starbucks customer review by GetHuman user ~justme from November 21st, 2017
Background on ~justme's case
GetHuman: ~justme - can you tell our other Starbucks customers when your case took place?
~justme: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~justme a list of common Starbucks problems)
~justme: "Overcharge on Account" was why I was trying to call.
~justme's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~justme: I called because a Starbucks cashier rang up a free refill as a free reward, the rep was not the friendliest, after an interrogation she told me that she returned the reward to my card. When I didn't see it, I called back and found out that she in fact credited my card with $*,** instead - oh well. Spending a combined ** min on hold including two dropped calls, this wasn't my best experience with Starbucks.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~justme: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~justme: I'd give them a four out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~justme: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~justme: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~justme taken from his Starbucks customer service problem that occurred on November 20th, 2017.