Ive been frequenting the starbucks at Los Altos...
A Starbucks customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Starbucks customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Starbucks problems)
~anonymous: "Overcharge on Account" was why I was trying to call.
~anonymous's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Ive been frequenting the starbucks at Los Altos Rancho center with my roommate. He picks up *-* coffee bags, but doesnt take his coffee (the free tall cup per bag deal - he drinks *** decafs). I go in in the mornings and trade them in for the coffee instead. **When I ask for * tall's in a venti instead of the regular order, something that I've never seen any other store have issues with, the store manager starts complaining about how it is too difficult for her to keep track of her cup counts.... When we got into a conversation about it she had the nerve to accuse me of purposefully exploiting her system. I've been seeing the store manager there exhibit poor customer handling skills in the past when dealing with other people and have to say she has a lot of trouble keeping a hold on her attitude. I've worked with starbucks for * year myself, and that kind of attitude would have never been acceptable at my store (university ave, palo alto)...
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Starbucks customer service problem that occurred on November 15th, 2017.