Starbucks: Spent three weeks in Cuyahoga Ohio for business...
A Starbucks customer review by GetHuman user ~Austin Proud from November 16th, 2017
Background on ~Austin Proud's case
GetHuman: ~Austin Proud - can you tell our other Starbucks customers when your case took place?
~Austin Proud: Sure. It was late at night, on November 6th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Austin Proud a list of common Starbucks problems)
~Austin Proud: "Points Not Adding" was why I was trying to call.
~Austin Proud's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Austin Proud: Spent three weeks in Cuyahoga Ohio for business My boss and I went to Starbucks on Howe Ave during afternoon to do paperwork and networking. Probably the dirtiest store I have ever visited. Employees as a whole are nice but overworked. No one cleans up and bathrooms were a disgrace. Not well run. Glad I am home and can go to Austin Starbucks which is always clean, neat and efficient.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Austin Proud: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Austin Proud: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Austin Proud: For that I would say one out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Austin Proud: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Austin Proud taken from his Starbucks customer service problem that occurred on November 6th, 2017.