Starbucks: Waited on hold and then was hung up on by syste...
A Starbucks customer review by GetHuman user ~jonisabassist from November 15th, 2017
Background on ~jonisabassist's case
GetHuman: ~jonisabassist - can you tell our other Starbucks customers when your case took place?
~jonisabassist: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~jonisabassist a list of common Starbucks problems)
~jonisabassist: "Cancel a reservation" was why I was trying to call.
~jonisabassist's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jonisabassist: Waited on hold and then was hung up on by system. Said they had high call volume and were unable to assist me.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~jonisabassist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jonisabassist: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~jonisabassist: For that I would say two out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~jonisabassist: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jonisabassist taken from his Starbucks customer service problem that occurred on November 6th, 2017.