Do not buy SteelSeries products. I tried to re...
A SteelSeries customer review by GetHuman user ~Angela from November 19th, 2017
Background on ~Angela's case
GetHuman: ~Angela - can you tell our other SteelSeries customers when your case took place?
~Angela: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to SteelSeries, and if so, how?
GetHuman: And which of these common SteelSeries customer issues best describes the reason you wanted to talk to them?
(Shows ~Angela a list of common SteelSeries problems)
~Angela: "Complaint" was why I was trying to contact.
~Angela's review of SteelSeries customer service
GetHuman: So how would you sum up your experience for GetHuman's SteelSeries customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angela: Do not buy SteelSeries products. I tried to return a defective headset that was purchased from Best Buy. When I tried to exchange it, I found out that SteelSeries will not refund or exchange once the box has been opened. That is crazy!
GetHuman: Let's quantify your experience contacting SteelSeries. On a scale of 1 to 5, how easy is it go get help on a SteelSeries problem?
~Angela: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angela: I'd give them a five out of five on communication.
GetHuman: And what about SteelSeries's ability to quickly and effectively address your problem?
~Angela: For that I would say two out of five.
GetHuman: And finally- any advice for other SteelSeries customers?
~Angela: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for SteelSeries to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angela taken from his SteelSeries customer service problem that occurred on November 11th, 2017.
SteelSeries
2.67 of 5 stars | 3 reviews
~Angela's SteelSeries Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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