Steve Madden: Unacceptable return policies
A Steve Madden customer review by GetHuman user GetHuman-jgaldika from December 1st, 2017
Background on GetHuman-jgaldika's case
GetHuman: GetHuman-jgaldika - can you tell our other Steve Madden customers when your case took place?
GetHuman-jgaldika: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Steve Madden, and if so, how?
GetHuman: And which of these common Steve Madden customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jgaldika a list of common Steve Madden problems)
GetHuman-jgaldika: "Complaint" was why I was trying to call.
GetHuman-jgaldika's review of Steve Madden customer service
GetHuman: So how would you sum up your experience for GetHuman's Steve Madden customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jgaldika: Unacceptable return policies
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-jgaldika: Is it just me or does this seem to be an insane policy?**Purchase a product on line in good faith that it will fit. The style and quality are exactly what you were looking for but sadly the boots run a bit narrow and additionally cannot accommodate your instep.**While I can appreciate that clearance items are a no return policy, This makes sense if you have the opportunity to first try them on as in a store.**DO NOT DO BUSINESS WITH THIS COMPANY THAT CARES LITTLE ABOUT CUSTOMER SERVICE AND EVEN WORSE...BUSINESS ETHICS!!**Steer clear of this shade company. Certainly DO NOT do any on line business with them. You will simply regret it.
GetHuman: Let's quantify your experience contacting Steve Madden. On a scale of 1 to 5, how easy is it go get help on a Steve Madden problem?
GetHuman-jgaldika: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jgaldika: I'd give them a one out of five on communication.
GetHuman: And what about Steve Madden's ability to quickly and effectively address your problem?
GetHuman-jgaldika: For that I would say one out of five.
GetHuman: And finally- any advice for other Steve Madden customers?
GetHuman-jgaldika: Call them early in the day or late. Don't forget any personal or account information you might need for Steve Madden to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jgaldika taken from his Steve Madden customer service problem that occurred on November 21st, 2017.
Steve Madden
1.00 of 5 stars | 6 reviews
GetHuman-jgaldika's Steve Madden Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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