Straight Talk: After * long tedious attempts to transfer my ol...
A Straight Talk customer review by GetHuman user ~lee sr. from November 19th, 2017
Background on ~lee sr.'s case
GetHuman: ~lee sr. - can you tell our other Straight Talk customers when your case took place?
~lee sr.: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~lee sr. a list of common Straight Talk problems)
~lee sr.: "Change plan" was why I was trying to call.
~lee sr.'s review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee sr.: After * long tedious attempts to transfer my old number to a new phone (my wife's old phone)this fellow at this number new exactly what to do to unravel a mess created earlier. I am thrilled and will never call any other number but this one...Thanks
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~lee sr.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee sr.: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~lee sr.: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~lee sr.: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee sr. taken from his Straight Talk customer service problem that occurred on November 14th, 2017.