Straight Talk: I called and spoke to * different agents. I tr...
A Straight Talk customer review by GetHuman user GetHuman-250739 from November 19th, 2017
Background on GetHuman-250739's case
GetHuman: GetHuman-250739 - can you tell our other Straight Talk customers when your case took place?
GetHuman-250739: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250739 a list of common Straight Talk problems)
GetHuman-250739: "Change plan" was why I was trying to call.
GetHuman-250739's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250739: I called and spoke to * different agents. I tried to activate a brand new phone with a phone number from a straight talk phone. I still can't use my phone and the only option they can give me is to get a new phone number. I spent *.* hours total on the phone with different people.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-250739: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250739: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-250739: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-250739: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250739 taken from his Straight Talk customer service problem that occurred on November 11th, 2017.