Subaru: ** minutes to speak with a rep, who couldn't an...
A Subaru customer review by GetHuman user GetHuman-229606 from November 26th, 2017
Background on GetHuman-229606's case
GetHuman: GetHuman-229606 - can you tell our other Subaru customers when your case took place?
GetHuman-229606: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Subaru, and if so, how?
GetHuman: And which of these common Subaru customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229606 a list of common Subaru problems)
GetHuman-229606: "Complaint" was why I was trying to call.
GetHuman-229606's review of Subaru customer service
GetHuman: So how would you sum up your experience for GetHuman's Subaru customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229606: ** minutes to speak with a rep, who couldn't answer my basic question. Waiting on a call back. We'll see...
GetHuman: Let's quantify your experience contacting Subaru. On a scale of 1 to 5, how easy is it go get help on a Subaru problem?
GetHuman-229606: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229606: I'd give them a four out of five on communication.
GetHuman: And what about Subaru's ability to quickly and effectively address your problem?
GetHuman-229606: For that I would say five out of five.
GetHuman: And finally- any advice for other Subaru customers?
GetHuman-229606: Call them early in the day or late. Don't forget any personal or account information you might need for Subaru to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229606 taken from his Subaru customer service problem that occurred on November 23rd, 2017.