SuddenLink: "David" is the reason I will stay with Suddenli...
A SuddenLink customer review by GetHuman user ~chippy from November 4th, 2017
Background on ~chippy's case
GetHuman: ~chippy - can you tell our other SuddenLink customers when your case took place?
~chippy: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to SuddenLink, and if so, how?
GetHuman: And which of these common SuddenLink customer issues best describes the reason you wanted to talk to them?
(Shows ~chippy a list of common SuddenLink problems)
~chippy: "Service problem" was why I was trying to call.
~chippy's review of SuddenLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SuddenLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chippy: "David" is the reason I will stay with Suddenlink. I've been a long term customer but have not been happy with the DVR service. I've had to have the box changed (losing my series recording list and all recordings not viewed) twice due to malfunction and was going to give it one more try (for the third time) today. He not only hooked us up with * Tivos, he spent quite a bit of time changing out our outside connections that have been hanging in a mess with rust, etc. for years. He is going to return to install housing to protect it which has never been done. He walked me through everything and made sure both TVs, tivos, my alarm, phone, and internet were working properly.*I wasn't all that friendly when he arrived because of past experience and frustration with the same problem (shows stopped recording) time and time again. He remained friendly, professional, and seemed to actually care that we were happy with our service. He is a great asset to Suddenlink and I will request him b
GetHuman: Let's quantify your experience contacting SuddenLink. On a scale of 1 to 5, how easy is it go get help on a SuddenLink problem?
~chippy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chippy: I'd give them a one out of five on communication.
GetHuman: And what about SuddenLink's ability to quickly and effectively address your problem?
~chippy: For that I would say two out of five.
GetHuman: And finally- any advice for other SuddenLink customers?
~chippy: Call them early in the day or late. Don't forget any personal or account information you might need for SuddenLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chippy taken from his SuddenLink customer service problem that occurred on October 29th, 2017.