SuddenLink: No dial tone. Reset modem. All lights on the fr...
A SuddenLink customer review by GetHuman user GetHuman58192 from December 8th, 2017
Background on GetHuman58192's case
GetHuman: GetHuman58192 - can you tell our other SuddenLink customers when your case took place?
GetHuman58192: Sure. It was middle of the night, on December 4th.
GetHuman: Did you reach out to SuddenLink, and if so, how?
GetHuman: And which of these common SuddenLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman58192 a list of common SuddenLink problems)
GetHuman58192: "Lower my bill" was why I was trying to call.
GetHuman58192's review of SuddenLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SuddenLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman58192: No dial tone. Reset modem. All lights on the front still flash except for Telephone *, which is steady ON.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman58192: Phone worked ok this afternoon. Suddenly, no dial tone. Have checked all phones* none off the hook.
GetHuman: Let's quantify your experience contacting SuddenLink. On a scale of 1 to 5, how easy is it go get help on a SuddenLink problem?
GetHuman58192: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman58192: I'd give them a one out of five on communication.
GetHuman: And what about SuddenLink's ability to quickly and effectively address your problem?
GetHuman58192: For that I would say one out of five.
GetHuman: And finally- any advice for other SuddenLink customers?
GetHuman58192: Call them early in the day or late. Don't forget any personal or account information you might need for SuddenLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman58192 taken from his SuddenLink customer service problem that occurred on December 4th, 2017.