SuddenLink: Videos, and streaming issues
A SuddenLink customer review by GetHuman user GetHuman60720 from December 8th, 2017
Background on GetHuman60720's case
GetHuman: GetHuman60720 - can you tell our other SuddenLink customers when your case took place?
GetHuman60720: Sure. It was late at night, on December 6th.
GetHuman: Did you reach out to SuddenLink, and if so, how?
GetHuman: And which of these common SuddenLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman60720 a list of common SuddenLink problems)
GetHuman60720: "Lost or Broken Phone" was why I was trying to call.
GetHuman60720's review of SuddenLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SuddenLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman60720: Videos, and streaming issues
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman60720: Internet randomly briefly goes out, will only let me browse and search. Won't let us watch videos or stream.
GetHuman: Let's quantify your experience contacting SuddenLink. On a scale of 1 to 5, how easy is it go get help on a SuddenLink problem?
GetHuman60720: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman60720: I'd give them a two out of five on communication.
GetHuman: And what about SuddenLink's ability to quickly and effectively address your problem?
GetHuman60720: For that I would say one out of five.
GetHuman: And finally- any advice for other SuddenLink customers?
GetHuman60720: Call them early in the day or late. Don't forget any personal or account information you might need for SuddenLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman60720 taken from his SuddenLink customer service problem that occurred on December 6th, 2017.