Symantec: OUTSTANDING SERVICE, SATISH KAMAR WAS VERY*KIND...

A Symantec customer review by GetHuman user ~grandmother8 from November 3rd, 2017

Background on ~grandmother8's case

GetHuman: ~grandmother8 - can you tell our other Symantec customers when your case took place?
~grandmother8: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Symantec, and if so, how?
~grandmother8: I used the 800-441-7234 number I found for on the GetHuman Symantec customer phone number page I was on: Symantec Customer Service Phone Number
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows ~grandmother8 a list of common Symantec problems)
~grandmother8: "Technical support" was why I was trying to call.

~grandmother8's review of Symantec customer service

GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandmother8: OUTSTANDING SERVICE, SATISH KAMAR WAS VERY*KIND CONSIDERATE PROFESSIONAL AND KNOWLEDGEABLE IN HELPING ME OUT WITH PREPARING NORTON, I WOULD NOT BE ABLE TO ACHIEVE THIS PROGRAM WITHOUT HIS HELP.
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
~grandmother8: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandmother8: I'd give them a five out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
~grandmother8: For that I would say four out of five.
GetHuman: And finally- any advice for other Symantec customers?
~grandmother8: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandmother8 taken from his Symantec customer service problem that occurred on October 30th, 2017.

Symantec

3.00 of 5 stars | 16 reviews

~grandmother8's Symantec Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Symantec, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Symantec in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!