Synchrony Bank: As I walked into the Kawasaki dealer, I was exc...
A Synchrony Bank customer review by GetHuman user ~StephenB from November 19th, 2017
Background on ~StephenB's case
GetHuman: ~StephenB - can you tell our other Synchrony Bank customers when your case took place?
~StephenB: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~StephenB a list of common Synchrony Bank problems)
~StephenB: "Account Setup" was why I was trying to call.
~StephenB's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~StephenB: As I walked into the Kawasaki dealer, I was excited. This was to be my new transportation and a fun one at that. We went through the paperwork and all was going well until I was hit with a crazy high interest rate from the bank. My credit is very good and the rate should have been much lower. But, I was stuck. GE was the only one the dealer would use. After eating my discontent I got my motorcycle. Since then I realized the appalling mistake I made. GE is the only bank I know of to not allow any online services for loans. I mean none what so ever. To setup auto pay you have to go to your bank and try to get them to put all your information on paper with their letterhead or GE will not take it. You can call in your payments, but they hit you with a large fee. If you send a payment but it gets delayed in the mailing they hit you instantly with a fee almost a quarter of your payment then they call you early in the morning to say well that's on you. I checked with another bank
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~StephenB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~StephenB: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~StephenB: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~StephenB: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~StephenB taken from his Synchrony Bank customer service problem that occurred on November 9th, 2017.