Synchrony Bank: HOLY PHONE TREE!!!!! Don't know about this *, b...
A Synchrony Bank customer review by GetHuman user ~sick of cc's. from November 21st, 2017
Background on ~sick of cc's.'s case
GetHuman: ~sick of cc's. - can you tell our other Synchrony Bank customers when your case took place?
~sick of cc's.: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~sick of cc's. a list of common Synchrony Bank problems)
~sick of cc's.: "Overcharge on Account" was why I was trying to call.
~sick of cc's.'s review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick of cc's.: HOLY PHONE TREE!!!!! Don't know about this *, but all of the others offer NO OPTION to get out of hearing every detail about your account. Then MORE OPTIONS!!! The absolute WORST. Writing a letter. Please do heh same.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~sick of cc's.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick of cc's.: I'd give them a one out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~sick of cc's.: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~sick of cc's.: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick of cc's. taken from his Synchrony Bank customer service problem that occurred on November 15th, 2017.