Synchrony Bank: I gave up after ** minutes. I kept saying what...
A Synchrony Bank customer review by GetHuman user ~Young2035 from November 19th, 2017
Background on ~Young2035's case
GetHuman: ~Young2035 - can you tell our other Synchrony Bank customers when your case took place?
~Young2035: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Young2035 a list of common Synchrony Bank problems)
~Young2035: "Account Setup" was why I was trying to call.
~Young2035's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Young2035: I gave up after ** minutes. I kept saying what I needed to the computer voice that answered and gave my information, but it continually looped back to the beginning instructing me to go online. I forgot my password and am locked out of my acct.and tried the log in help three times. Each time it said I would be sent an email but it's been over an hour and I haven't received even one email. I am furious that I can't get a human on the phone for assistance.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Young2035: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Young2035: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Young2035: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Young2035: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Young2035 taken from his Synchrony Bank customer service problem that occurred on November 18th, 2017.