Synchrony Bank: I have been paying my invoices early and now I...
A Synchrony Bank customer review by GetHuman user ~Rick Carufel from November 14th, 2017
Background on ~Rick Carufel's case
GetHuman: ~Rick Carufel - can you tell our other Synchrony Bank customers when your case took place?
~Rick Carufel: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Carufel a list of common Synchrony Bank problems)
~Rick Carufel: "Account Setup" was why I was trying to call.
~Rick Carufel's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Carufel: I have been paying my invoices early and now I find the payment was credited to the previous months invoice and I still own a payment and my credit score has dropped *** points. I have two invoices and made two payments. How hard is that to figure out? I got charged a $** late fee and still own a payment for paying early. I want this fixed.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Rick Carufel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Carufel: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Rick Carufel: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Rick Carufel: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Carufel taken from his Synchrony Bank customer service problem that occurred on November 13th, 2017.