Synchrony Bank: I'm trying to find out if my key accounts have...

A Synchrony Bank customer review by GetHuman user ~Chris from November 21st, 2017

Background on ~Chris 's case

GetHuman: ~Chris - can you tell our other Synchrony Bank customers when your case took place?
~Chris : Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
~Chris : I used the 800-250-5411 number I found for on the GetHuman Synchrony Bank customer phone number page I was on: Synchrony Bank Customer Service Phone Number
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Synchrony Bank problems)
~Chris : "Complaint" was why I was trying to call.

~Chris 's review of Synchrony Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris : I'm trying to find out if my key accounts have fixed or are affected by Heartbleed and none even acknowledge it on Help or their home page. Given its impact you'd think every site would alert its customers. Nothing -- and I have five cards under the GERetail Bank name through various gas and retail stores.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Chris : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris : I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Chris : For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Chris : Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Synchrony Bank customer service problem that occurred on November 12th, 2017.

Synchrony Bank

2.75 of 5 stars | 223 reviews

~Chris 's Synchrony Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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