Synchrony Bank: I was trying to talk to someone about my bank a...
A Synchrony Bank customer review by GetHuman user ~David True from November 15th, 2017
Background on ~David True's case
GetHuman: ~David True - can you tell our other Synchrony Bank customers when your case took place?
~David True: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~David True a list of common Synchrony Bank problems)
~David True: "Overcharge on Account" was why I was trying to call.
~David True's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David True: I was trying to talk to someone about my bank account and all I got was information on a closed charge account
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~David True: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David True: I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~David True: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~David True: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David True taken from his Synchrony Bank customer service problem that occurred on November 10th, 2017.