Synchrony Bank: The worst customer service I have ever had with...
A Synchrony Bank customer review by GetHuman user GetHuman-400656 from November 23rd, 2017
Background on GetHuman-400656's case
GetHuman: GetHuman-400656 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-400656: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400656 a list of common Synchrony Bank problems)
GetHuman-400656: "Setup an account" was why I was trying to call.
GetHuman-400656's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400656: The worst customer service I have ever had with a credit card company hands down! I could hardly hear the women with all backgroynd noise after being transfered few times. I asked her ONCE to repeat herself and she shouted it back very rudely to me then said "is that all you need". When I said yes she just hung up without even saying bye. She was rude when she came on the line. This company and their customer service ****!!!!!
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-400656: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400656: I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-400656: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-400656: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400656 taken from his Synchrony Bank customer service problem that occurred on November 20th, 2017.