Synchrony Bank: This company is a complete and total clusterF...
A Synchrony Bank customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Synchrony Bank customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Synchrony Bank problems)
~Anonymous: "Cancel Account" was why I was trying to call.
~Anonymous's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This company is a complete and total clusterF* * K. In order to talk to someone who merely resembles a person you have to listen to some BS automated garbage in hopes that the consumer will hang up. When you finally get through to someone all there are is an apology after apology for the ineptness of service provided or lack thereof. Another typical credit lender not giving a **** about the customers who pay their salaries. Typical corporate American Greed at its best. Word of advice, never open any credit account that is supposedly managed by this circus.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Synchrony Bank customer service problem that occurred on November 17th, 2017.