T-Mobile Porting Department: T-Mobile still could not give instant portabili...
A T-Mobile Porting Department customer review by GetHuman user ~twesleybutler from November 26th, 2017
Background on ~twesleybutler's case
GetHuman: ~twesleybutler - can you tell our other T-Mobile Porting Department customers when your case took place?
~twesleybutler: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to T-Mobile Porting Department, and if so, how?
GetHuman: And which of these common T-Mobile Porting Department customer issues best describes the reason you wanted to talk to them?
(Shows ~twesleybutler a list of common T-Mobile Porting Department problems)
~twesleybutler: "Change plan" was why I was trying to call.
~twesleybutler's review of T-Mobile Porting Department customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile Porting Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~twesleybutler: T-Mobile still could not give instant portability and would not guarantee anything less than ** hours. Very frustrating since this is not what the customer service rep at the local T-Mobile store informed me. Customer service is excellent, but customer assurance of the highest quality is zero.
GetHuman: Let's quantify your experience contacting T-Mobile Porting Department. On a scale of 1 to 5, how easy is it go get help on a T-Mobile Porting Department problem?
~twesleybutler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~twesleybutler: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile Porting Department's ability to quickly and effectively address your problem?
~twesleybutler: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile Porting Department customers?
~twesleybutler: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile Porting Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~twesleybutler taken from his T-Mobile Porting Department customer service problem that occurred on November 17th, 2017.