T-Mobile: Tmobile does unfair practices. They will talk t...
A T-Mobile customer review by GetHuman user ~cruzy from November 3rd, 2017
Background on ~cruzy's case
GetHuman: ~cruzy - can you tell our other T-Mobile customers when your case took place?
~cruzy: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~cruzy a list of common T-Mobile problems)
~cruzy: "Cancel service" was why I was trying to call.
~cruzy's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cruzy: Tmobile does unfair practices. They will talk to third party without your consent and give details about your account without consent. They will not even ask for password. They will also ask for your address to other third party. Unfair collection practices....people beware. Customer loyalty is nothing with this company. Stay away....drop calls all the time also.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~cruzy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cruzy: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~cruzy: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~cruzy: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cruzy taken from his T-Mobile customer service problem that occurred on October 26th, 2017.