TalkTalk: Could not get thru except to cancellation numbe...
A TalkTalk customer review by GetHuman user ~Connie Sharman from November 1st, 2017
Background on ~Connie Sharman's case
GetHuman: ~Connie Sharman - can you tell our other TalkTalk customers when your case took place?
~Connie Sharman: Yes I can. It was morning, on October 23rd.
GetHuman: Did you reach out to TalkTalk, and if so, how?
GetHuman: And which of these common TalkTalk customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie Sharman a list of common TalkTalk problems)
~Connie Sharman: "Lower my bill" was why I was trying to call.
~Connie Sharman's review of TalkTalk customer service
GetHuman: So how would you sum up your experience for GetHuman's TalkTalk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie Sharman: Could not get thru except to cancellation number. I did not want to cancel Tiscali email address. I had talktak before and was delight to switch to tiscali and now this. They are hopeless. Said I woiuld get a refund for my time and phone calls and it was not on my bill which I had a dreadful time finding. Said give my telphonen umber and uae another number to call them.- Same remark at second call!?!
GetHuman: Let's quantify your experience contacting TalkTalk. On a scale of 1 to 5, how easy is it go get help on a TalkTalk problem?
~Connie Sharman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie Sharman: I'd give them a five out of five on communication.
GetHuman: And what about TalkTalk's ability to quickly and effectively address your problem?
~Connie Sharman: For that I would say two out of five.
GetHuman: And finally- any advice for other TalkTalk customers?
~Connie Sharman: Call them early in the day or late. Don't forget any personal or account information you might need for TalkTalk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie Sharman taken from his TalkTalk customer service problem that occurred on October 23rd, 2017.