TalkTalk: I would rather stab myself in the eyeball than...
A TalkTalk customer review by GetHuman user ~talk talk (soon to be) ex cust from October 28th, 2017
Background on ~talk talk (soon to be) ex cust's case
GetHuman: ~talk talk (soon to be) ex cust - can you tell our other TalkTalk customers when your case took place?
~talk talk (soon to be) ex cust: Sure. It was morning, on October 20th.
GetHuman: Did you reach out to TalkTalk, and if so, how?
GetHuman: And which of these common TalkTalk customer issues best describes the reason you wanted to talk to them?
(Shows ~talk talk (soon to be) ex cust a list of common TalkTalk problems)
~talk talk (soon to be) ex cust: "Overcharge/Strange charge" was why I was trying to call.
~talk talk (soon to be) ex cust's review of TalkTalk customer service
GetHuman: So how would you sum up your experience for GetHuman's TalkTalk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~talk talk (soon to be) ex cust: I would rather stab myself in the eyeball than have to wait half an hour on hold to then be told i have the wrong department then to be transfered to another department answer machine and be advised to call back later. An excellent example of how not to run a customer care service.
GetHuman: Let's quantify your experience contacting TalkTalk. On a scale of 1 to 5, how easy is it go get help on a TalkTalk problem?
~talk talk (soon to be) ex cust: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~talk talk (soon to be) ex cust: I'd give them a three out of five on communication.
GetHuman: And what about TalkTalk's ability to quickly and effectively address your problem?
~talk talk (soon to be) ex cust: For that I would say two out of five.
GetHuman: And finally- any advice for other TalkTalk customers?
~talk talk (soon to be) ex cust: Call them early in the day or late. Don't forget any personal or account information you might need for TalkTalk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~talk talk (soon to be) ex cust taken from his TalkTalk customer service problem that occurred on October 20th, 2017.