TalkTalk: If you are reporting a fault phone accounts not...
A TalkTalk customer review by GetHuman user ~FibreMan from October 28th, 2017
Background on ~FibreMan's case
GetHuman: ~FibreMan - can you tell our other TalkTalk customers when your case took place?
~FibreMan: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to TalkTalk, and if so, how?
GetHuman: And which of these common TalkTalk customer issues best describes the reason you wanted to talk to them?
(Shows ~FibreMan a list of common TalkTalk problems)
~FibreMan: "Cancel service" was why I was trying to call.
~FibreMan's review of TalkTalk customer service
GetHuman: So how would you sum up your experience for GetHuman's TalkTalk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FibreMan: If you are reporting a fault phone accounts not faults. The computers in the faults department are always "down" whereas, accounts have access to the computers which are "down"
GetHuman: Let's quantify your experience contacting TalkTalk. On a scale of 1 to 5, how easy is it go get help on a TalkTalk problem?
~FibreMan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FibreMan: I'd give them a one out of five on communication.
GetHuman: And what about TalkTalk's ability to quickly and effectively address your problem?
~FibreMan: For that I would say four out of five.
GetHuman: And finally- any advice for other TalkTalk customers?
~FibreMan: Call them early in the day or late. Don't forget any personal or account information you might need for TalkTalk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FibreMan taken from his TalkTalk customer service problem that occurred on October 26th, 2017.