TalkTalk: The call is answered straight away but not by a...
A TalkTalk customer review by GetHuman user ~johnL from November 15th, 2017
Background on ~johnL's case
GetHuman: ~johnL - can you tell our other TalkTalk customers when your case took place?
~johnL: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to TalkTalk, and if so, how?
GetHuman: And which of these common TalkTalk customer issues best describes the reason you wanted to talk to them?
(Shows ~johnL a list of common TalkTalk problems)
~johnL: "Update account information" was why I was trying to call.
~johnL's review of TalkTalk customer service
GetHuman: So how would you sum up your experience for GetHuman's TalkTalk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnL: The call is answered straight away but not by a live human being, it then takes one and a half minutes before you get to speak to a live person. Longer still to get that person to understand my problem and resolve it. I always finish a call to Talk Talk feeling that I have spent ten rounds with Amir Khan with all punches to the head.
GetHuman: Let's quantify your experience contacting TalkTalk. On a scale of 1 to 5, how easy is it go get help on a TalkTalk problem?
~johnL: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnL: I'd give them a five out of five on communication.
GetHuman: And what about TalkTalk's ability to quickly and effectively address your problem?
~johnL: For that I would say two out of five.
GetHuman: And finally- any advice for other TalkTalk customers?
~johnL: Call them early in the day or late. Don't forget any personal or account information you might need for TalkTalk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnL taken from his TalkTalk customer service problem that occurred on November 6th, 2017.