Target: My parents purchased an egift card. You cant t...
A Target customer review by GetHuman user ~michaela from November 4th, 2017
Background on ~michaela's case
GetHuman: ~michaela - can you tell our other Target customers when your case took place?
~michaela: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~michaela a list of common Target problems)
~michaela: "Account Access" was why I was trying to call.
~michaela's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michaela: My parents purchased an egift card. You cant trasnfer it to a regular gift card and they gave me a hard time either purchasing. The shiiping charge was ** and the total value of clothing i purchase was ***. I dont understand why the merchandise im buying cant be shipped to the main stire closed by my area or allow me to convert the e-gift card to a regular store gift card. I will never buy anything from target and i will tell all my friends, family members, co-workers, neighbors, and with word of mouth i will persuave people to stay away from target. The target.com website is not user friendly either. It took me a while to purchased and checkout. Falls adversisement. I absolute hate the store and their website. One would think they spend money on improving their website and cutomer service
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~michaela: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michaela: I'd give them a four out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~michaela: For that I would say one out of five.
GetHuman: And finally- any advice for other Target customers?
~michaela: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michaela taken from his Target customer service problem that occurred on October 31st, 2017.