Target: Within ** hours of sending an email with this s...
A Target customer review by GetHuman user ~Off Target from November 12th, 2017
Background on ~Off Target's case
GetHuman: ~Off Target - can you tell our other Target customers when your case took place?
~Off Target: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Off Target a list of common Target problems)
~Off Target: "Change order" was why I was trying to call.
~Off Target's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Off Target: Within ** hours of sending an email with this subject line: "How can a $*.** error cost one Target store over $**** a year in sales?" to Robert.U*****@***.com* Gregg.S*****@***.com* *****@***.com I received a call from Peggy from Corporate @ ***-***-****. Long story short: Target will not assist in resolving any problems with their branded Card. They claim it's another company. My issue: Target credited my charge account approx $** in error. Then charged me interest for "borrowing" that $**.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Off Target: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Off Target: I'd give them a three out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Off Target: For that I would say one out of five.
GetHuman: And finally- any advice for other Target customers?
~Off Target: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Off Target taken from his Target customer service problem that occurred on November 7th, 2017.