TaxAct: Was fast but disappointing due to no way gettin...
A TaxAct customer review by GetHuman user GetHuman-11875 from November 21st, 2017
Background on GetHuman-11875's case
GetHuman: GetHuman-11875 - can you tell our other TaxAct customers when your case took place?
GetHuman-11875: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11875 a list of common TaxAct problems)
GetHuman-11875: "Software Problem" was why I was trying to call.
GetHuman-11875's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11875: Was fast but disappointing due to no way getting my needs met. There was no alternative way to access information when someone gets into your account and changes information to the test questions your asked when signing up.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
GetHuman-11875: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11875: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
GetHuman-11875: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
GetHuman-11875: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11875 taken from his TaxAct customer service problem that occurred on November 11th, 2017.