TaxAct: can't get them to answer the phone to tell me w...
A TaxAct customer review by GetHuman user ~samuel estes from November 21st, 2017
Background on ~samuel estes's case
GetHuman: ~samuel estes - can you tell our other TaxAct customers when your case took place?
~samuel estes: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~samuel estes a list of common TaxAct problems)
~samuel estes: "Software Problem" was why I was trying to call.
~samuel estes's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samuel estes: can't get them to answer the phone to tell me what I need to do about the irs rejecting my application to submit income tax
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~samuel estes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samuel estes: I'd give them a three out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~samuel estes: For that I would say two out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~samuel estes: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samuel estes taken from his TaxAct customer service problem that occurred on November 18th, 2017.