Team Beachbody: The customer service rep was good. The company...
A Team Beachbody customer review by GetHuman user GetHuman-310852 from November 20th, 2017
Background on GetHuman-310852's case
GetHuman: GetHuman-310852 - can you tell our other Team Beachbody customers when your case took place?
GetHuman-310852: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Team Beachbody, and if so, how?
GetHuman: And which of these common Team Beachbody customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310852 a list of common Team Beachbody problems)
GetHuman-310852: "Cancel membership" was why I was trying to call.
GetHuman-310852's review of Team Beachbody customer service
GetHuman: So how would you sum up your experience for GetHuman's Team Beachbody customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310852: The customer service rep was good. The company shipped my order without ** packets of shakeology. He offered to re-ship it, but I had to ask him if he could expedite it as I had been waiting a week for delivery already. Considering a $** shipping charge for * orders that were supposed to come in the same box (* that actually showed up), I would expect better.
GetHuman: Let's quantify your experience contacting Team Beachbody. On a scale of 1 to 5, how easy is it go get help on a Team Beachbody problem?
GetHuman-310852: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310852: I'd give them a one out of five on communication.
GetHuman: And what about Team Beachbody's ability to quickly and effectively address your problem?
GetHuman-310852: For that I would say three out of five.
GetHuman: And finally- any advice for other Team Beachbody customers?
GetHuman-310852: Call them early in the day or late. Don't forget any personal or account information you might need for Team Beachbody to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310852 taken from his Team Beachbody customer service problem that occurred on November 15th, 2017.