Telecheck: Check declined. No problem before. Called ph* g...
A Telecheck customer review by GetHuman user ~FRICK FRACK from November 3rd, 2017
Background on ~FRICK FRACK's case
GetHuman: ~FRICK FRACK - can you tell our other Telecheck customers when your case took place?
~FRICK FRACK: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~FRICK FRACK a list of common Telecheck problems)
~FRICK FRACK: "Eligibility question" was why I was trying to call.
~FRICK FRACK's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRICK FRACK: Check declined. No problem before. Called ph* given. I was told no bad checks, but action based on outstanding in **** amount of $***.** and I must pay. The amount was from previous credit union with no description. Was also told not to contact credit union--they no longer had these records. To remove this somewhat dubious Telecheck block I'm to send this $***.** to them without knowing what the **** it is for? Was this a Nigerian *** scam. Was it extortion? When did Telecheck switch from monitoring*check recovery to acting as a collection agency (and without data to back any claim for charges)? Well, looks like I'll never know because the $$$ aint in the mail. Geeez!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~FRICK FRACK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRICK FRACK: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~FRICK FRACK: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~FRICK FRACK: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRICK FRACK taken from his Telecheck customer service problem that occurred on October 30th, 2017.